Privacy Policy
How we collect, use, and protect your personal information.
Effective Date
March 2026
1. Who We Are
Contour Operations Corporation ("Contour," "we," "us," "our") is a staffing and managed services company registered in the Philippines. Our principal office is in Iloilo City, Philippines. We provide dedicated remote staff to businesses worldwide.
Data Controller Contact:
- Email: privacy@contouroperations.com
- Address: Iloilo City, Philippines
2. What This Policy Covers
This Privacy Policy explains how we collect, use, store, and protect personal information when you:
- Visit our website (contouroperations.com)
- Use our savings calculator or other online tools
- Submit a contact form, request a quote, or send us an email
- Apply for a job through our careers page
- Engage us as a client
This policy does not cover data processed on behalf of our clients. When our staff handle client data (such as customer records, financial data, or patient information), the client is the data controller and their privacy policy applies.
3. What Information We Collect
From Website Visitors
- Usage data: Pages visited, time spent, referral source, browser type, device type, IP address
- Cookies: Session cookies, analytics cookies (Google Analytics 4), and preference cookies. See Section 9 for details.
From Contact Form Submissions and Quote Requests
- Name
- Email address
- Phone number (if provided)
- Company name
- Industry
- Number of employees
- Message content
From Savings Calculator Users
- Role selected
- Number of staff
- Experience level selected
- Email address (if provided for the detailed report)
From Job Applicants
- Name, email, phone number
- Resume/CV
- Work history and qualifications
- Assessment results (skills tests, English proficiency)
- References (with your permission)
- Government-issued ID information (NBI clearance, for background verification of final candidates only)
From Clients
- Company name, address, contact details
- Billing information (bank details for invoicing)
- Contract and service agreement records
- Communication history
4. How We Use Your Information
We use personal information for these purposes:
| Purpose | Legal Basis |
|---|---|
| Responding to your inquiry or quote request | Legitimate interest / consent |
| Sending you a savings report you requested | Consent |
| Processing your job application | Pre-contractual steps / consent |
| Managing our client relationship | Contract performance |
| Invoicing and payment processing | Contract performance / legal obligation |
| Improving our website and services | Legitimate interest |
| Sending marketing communications (only with your consent) | Consent |
| Complying with tax and legal requirements | Legal obligation |
We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.
5. Who We Share Information With
We share personal information only with:
| Recipient | Purpose |
|---|---|
| Google (Analytics) | Website usage analytics |
| Odoo SA | CRM and business operations (our ERP platform) |
| Microsoft (Office 365) | Email and document management |
| Payment processors (Wise, bank) | Processing client payments |
| Philippine government agencies (SSS, PhilHealth, Pag-IBIG, BIR) | Employee statutory contributions and tax compliance |
| Background check providers | Employee pre-employment verification |
We require all third-party processors to handle data in accordance with applicable data protection laws.
6. Data Retention
| Data Type | Retention Period |
|---|---|
| Website analytics | 14 months (Google Analytics default) |
| Contact form submissions | 2 years from last contact |
| Savings calculator data | 1 year |
| Job applications (unsuccessful) | 6 months after application |
| Job applications (hired) | Duration of employment + 5 years |
| Client records | Duration of contract + 7 years (tax requirement) |
| Invoices and financial records | 10 years (BIR requirement) |
You can request deletion of your data at any time (subject to legal retention requirements). See Section 8.
7. Data Security
We protect personal information with:
- Encrypted connections (TLS 1.2+) for all website traffic
- Access controls and role-based permissions
- Password policies and multi-factor authentication for internal systems
- Regular security training for all staff
- Physical security at our office (ID access, CCTV, supervised workstations)
- VPN-only access to client systems
No system is completely secure. If we discover a data breach affecting your personal information, we will notify you and the relevant authorities within 72 hours as required by law.
8. Your Rights
Depending on where you are located, you have the following rights:
All users:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications
EU/EEA residents (GDPR):
- Right to data portability
- Right to restrict processing
- Right to object to processing
- Right to lodge a complaint with your local Data Protection Authority
Philippine residents (RA 10173, Data Privacy Act):
- Right to be informed
- Right to access
- Right to correct
- Right to erasure or blocking
- Right to damages
- Right to file a complaint with the National Privacy Commission (NPC)
California residents (CCPA/CPRA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt out of the sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising your rights
To exercise any of these rights, contact us at privacy@contouroperations.com. We will respond within 30 days.
9. Cookies
Our website uses cookies for the following purposes:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session cookies | Keep you logged in, remember form progress | Session (deleted when you close browser) |
| Analytics (Google Analytics 4) | Understand how visitors use our site | 14 months |
| Preference cookies | Remember your language or region settings | 1 year |
We do not use advertising or tracking cookies.
Managing cookies: You can control cookies through your browser settings. Disabling cookies may affect website functionality.
10. Marketing Communications
We only send marketing emails if you have opted in (for example, by requesting a savings report and checking the "keep me updated" box).
Every marketing email includes an unsubscribe link. You can also email privacy@contouroperations.com to opt out.
We do not send unsolicited marketing to contact form submissions unless you specifically request it.
11. International Data Transfers
Contour operates from the Philippines. If you are located outside the Philippines (including the EU/EEA, US, or other regions), your data will be transferred to and stored in the Philippines.
For EU/EEA data transfers, we rely on Standard Contractual Clauses (SCCs) or your explicit consent as the legal basis for transfer.
The Philippines is recognized by the European Commission as providing an adequate level of data protection (Adequacy Decision, 2024).
12. Children
Our website and services are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, contact us immediately.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. For material changes, we will notify you by email if we have your contact information.
14. Contact Us
For questions about this Privacy Policy or to exercise your data rights:
- Email: privacy@contouroperations.com
- General inquiries: inquiry@contouroperations.com
- Address: Iloilo City, Philippines
For complaints about data handling, you may also contact:
- National Privacy Commission (Philippines): https://www.privacy.gov.ph
- Your local Data Protection Authority (for EU/EEA residents)