Skip to Content

Client Operations Coordinator

Iloilo City, Philippines
Operations Full-Time

Apply Now!

Multi-role position for initial operations. Handles managed service delivery, account management, sales support, and marketing execution.

Job Summary

The Client Operations Coordinator is Contour's first hire. The role runs day-to-day managed service delivery for Co-Managed tier clients, owns account relationships for Self-Managed clients, and supports sales and marketing execution during the company's launch stage. You report to the COO and work from the Iloilo office, with hours overlapping US business hours so client touchpoints are live.

Primary Job Responsibilities

  • Managed service delivery: Run daily operations for Co-Managed clients (staff check-ins, task coordination, quality monitoring), deliver weekly status updates and monthly client reports, and track staff performance metrics
  • Account management: Maintain bi-weekly touchpoints with Self-Managed clients, monitor account health (staff retention, satisfaction, payment timeliness), and present upgrade proposals when appropriate
  • Client onboarding: Execute the first 30 days of new deployments and coordinate with HR and Operations on attendance, leave, and scheduling
  • Issue resolution: Identify coaching opportunities, deliver feedback to deployed staff, and escalate issues per the escalation decision tree
  • Sales support: Prepare discovery call briefs for the CEO, draft tiered-template proposals, manage the CRM pipeline daily, and follow up with prospects per the outreach sequence
  • Marketing execution: Draft LinkedIn posts for the CEO, register the company on business directories, publish blog posts, and manage Google Ads with COO oversight

Qualifications

  • 3+ years of experience in BPO operations, team leadership, or account management
  • Experience managing teams of 5 to 15 people in a service-delivery environment
  • Strong English communication, written and spoken (CEFR B2 or higher)
  • CRM experience (Odoo, Salesforce, HubSpot, or similar)
  • Proficient in Microsoft 365 and Google Workspace
  • Strong organizational skills with close attention to detail
  • Able to work US business hours (evening or night shift PHT)
  • Bonus: BPO team lead or operations supervisor experience
  • Bonus: Client-facing account management or customer success background
  • Bonus: Sales aptitude (comfortable with outreach, proposals, and follow-ups)
  • Bonus: LinkedIn content creation or social media management
  • Bonus: Experience with Odoo ERP or other modern ERP/CRM systems
  • Bonus: Familiarity with staff augmentation, outsourcing, or managed services

Benefits

  • HMO from Day 1 (employee + 1 dependent)
  • 13th Month Pay (Philippine labor law)
  • Night shift differential per Philippine labor law (when applicable)
  • 10 paid Service Incentive Leave + 5 Sick Leave days per year
  • Office-based in Iloilo with dual-ISP internet and battery backup
Apply Now!